Tickets and booking

Tickets

• What restrictions are there?
• I’m a Merlin Entertainments employee – can I use my Magic Pass to visit The Bear Grylls Adventure?
• Can I buy tickets at The Bear Grylls Adventure?
• Can I add an activity on the day?

VIP Tickets

• What is included in The Big Five Pass experience?

Gift Vouchers

• Do you offer Gift Vouchers?
• How can a Gift Voucher be redeemed?
• Where can I redeem my Gift Voucher?
• How long is the Gift Voucher valid for?
• Can I use more than one Gift Voucher code per transaction?
• What do I need to know before selecting an activity for someone else when purchasing a Gift Voucher?

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Booking Help

• Do I need to book in advance?
• I can’t find my tickets. What should I do?
• Do I need to bring photo ID?
• It wont let me book my tickets online, what should I do?
• Do I need to print my tickets?
• I have not received my email ticket confirmation, what should I do?

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Amend a Booking

• I am running late, can I still attend?
• Can I change the name on my ticket?
• Can I get a refund for my tickets?
• How do I cancel my booking?
• Can I change the date on my reservation?

Accessibility tickets

• Do you have an accessibility pass?
• Can I bring a carer if I am a guest with additional needs?

Schools and Groups

• How can I pay for my group booking?
• How do I make a school group booking?
• Can I get a discount if I have a large party?
• How do I make a corporate booking?
• How do I make a booking for scouts?
• When we arrive, where do we go to check in?

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Merlin Passholders

• Do Merlin Pass holders get free entry or a discount on Bear Grylls Adventure tickets?
• What discounts do Merlin Pass holders get inside the attraction?
• Do I need to bring my Merlin Pass with me?
• Is parking free with a Merlin Pass?
• Can I still get into the attraction if I forget my Merlin Pass?