Planning your visit

BearTag

• Can I keep my Bear Tag?
• How do I set up my Bear Tag?
• When do I get my Bear Tag?
• Can I use the Bear Tag to make payments?
• I took my Bear Tag home by mistake, how do I return it?
• How does the BearTag work?

Adventure Ready portal

• Is giving my bank details safe?
• Why is it asking for my bank details again, will I be charged for something?
• How can I share my card?
• How can I change a team mate?
• How do I invite a team mate to the Adventure ready portal
• How do I set up my team?

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Shopping

• What can I buy in the shop at Bear Grylls Adventure?
• Can I buy something in the shop and collect it later?
• Do you have a shop at Bear Grylls Adventure?

Photos & Videos

• How long are my photos and videos available for?
• Why is it telling me to pay for my photos when I have already paid for them online?
• My photos and videos are missing?
• How can I view my photos?
• How much is it to buy photos or videos?
• Are videos included in my tickets?

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Parking

• How do I get to the car park?
• Can I buy a parking ticket before I come?
• How far is the car park from the attraction?
• How much is car parking?

Location and directions

• Do you have a drop off point?
• How do I get to Bear Grylls Adventure by train?
• How do I get to Bear Grylls Adventure by bus?
• How do I get to Bear Grylls Adventure by car?
• Where is Bear Grylls Adventure?

Facilities

• Do you have free wifi?
• Do you have to pay for the lockers?
• Do you have lockers?
• Are the changing rooms single sex or mixed sex?
• Are the changing rooms private or open?
• What changing facilities are there?

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Clothing

• Can I bring a back pack?
• What should I bring?
• What do I wear?