My photos and videos are missing? Please get in touch (email@example.com) stating your name, date of your visit, your activity and the email address you listed on the day for these pictures / videos to be sent to. Related articles How long are my photos and videos available for? How can I view my photos? Why is it telling me to pay for my photos when I have already paid for them online? Do I need to sign one waiver per activity within the adventure portal? Can I wear my glasses when snorkelling?